Hypercare Specialised Technical Support Service
The most effective partnership to keep your ecosystem in optimal productive condition
Hypercare is our 100% specialised support service for IBM Sterling Data Exchange solutions.
The importance of a highly qualified support service
IBM Sterling Data Exchange solutions play a critical role in managing the secure and efficient exchange of data in enterprise environments.
Given their complexity and the need to ensure continuous operability, highly skilled support is essential to:
- Minimise downtime: Infrastructure failure can translate into costly business disruptions.
- Optimise performance: Dedicated support keeps the IBM Sterling ecosystem at peak performance.
- Reduce risk: Early identification of potential problems and their effective resolution prevents incidents that could affect system security and reliability.
- Ensure service continuity: Guarantee that updates, patches and improvements are implemented optimally and without impacting operations.
Designed for Those Who Can't Afford to Fail
Our IBM Sterling Data Exchange Support service is designed to provide specialised and ongoing technical assistance to:
- Companies that operate IBM Sterling Data Exchange solutions and require expert technical support.
- Organisations looking to optimise their B2B infrastructure without incurring unnecessary costs.
- IT teams that need specialised assistance for critical incident resolution and preventive maintenance.
- Companies in the process of migrating or upgrading their IBM Sterling Data Exchange solutions.
Hypercare vs Other Support Services
Service Levels
We offer a flexible and adaptable support model, with different levels of service so that each customer can select the option that best suits their needs, and invest only in what they really need.
Hypercare Benefits
- Market-leading response time, ensuring rapid resolution of incidents.
- Support without intermediaries, with a single point of contact who is an expert in the client’s solutions, who will also be the same advisor for all the specialised services offered by B2B Solutions.
- IBM certified technicians, with extensive experience in IBM Sterling Data Exchange solutions.
- Bilingual support: All our technicians are fully bilingual, guaranteeing effective communication on an international level.
- Guaranteed service, even for solutions and versions that are no longer officially supported by IBM.
- Cost optimisation, allowing you to contract only the services you really need.
- Savings in technical support: Significantly reduces service costs compared to other options on the market.
- Continuous follow-up and proactive monitoring, anticipating possible problems before they impact the operation.
- Access to value-added services, such as risk and impact analysis of new projects, monitoring of critical SLAs and assistance in Customer Onboarding processes and technical assistance for the Onboarding processes of the Customer’s Business Partners.
- Specialised support in migration processes, facilitating platform upgrades without affecting operations.
Why choose our Hypercare service?
Sole interlocutor
We assign a dedicated specialist to each client, ensuring a thorough understanding of their infrastructure and needs.
Unrivalled coverage
We go where others do not, and with greater speed of response, offering comprehensive support adapted to the most demanding needs.
Cost reduction
It allows you to contract only the services you really need and minimise the cost of technical support compared to other options on the market.
Continuity guarantee
We keep the solutions in an optimal state even when IBM stops providing official support.
Confidence and track record
Our support services have been successfully implemented in major companies in various sectors of activity, and in different international locations.
Contact B2B Solutions for any information you need about our
Hypercare specialist technical support service.
We will be happy to help you.
