Expert Maintenance Service
Keep your IBM Sterling Data Exchange ecosystem at peak performance
Our Expert Maintenance Service, specialising in
IBM Sterling Data Exchange solutions, ensures that all processes work as intended, without fear of losing transactions or losing productivity.
Tailored to the solutions in place, through the Expert Maintenance service, our specialists analyse, correct and safeguard the integrity of the B2B ecosystem, maintaining peak performance levels and taking metrics to anticipate future issues.

What is our Expert Maintenance Service?
The service, with extendable annual cycles, begins with a complete Health Check to ascertain the state of the platform and carry out an initial fine-tuning. The annual programme includes a second Health Check service, as well as a Capacity Plan study to make changes according to growth requirements.

Service Coverage
Health Check
- Verification of resources for correct operation (CPU, Memory, Disk and Network metrics are used and extracted for analysis).
- Review of network latency and communications between components.
- Review of the recommended installation parameters of the solution.
- Review of performance based on BP execution and DB connection metrics.
- Review of JVM and memory tuning parameters.
Review of DB growth and indexing, including optimisation of DB Connection Pools. - Review of DB clean-up processes.
- Verification of compliance with hardware prerequisites, database tables and tablespaces, JDK configuration, system, user and compatibility with other software family solutions.
- Review of buffer pool tuning parameters.
Adjustment of adapters, perimeter servers and clustering. - Security review. Vulnerabilities, insecure connections and obsolete encryption, accounts, passwords and external authentication.
- Code review. Performance degradation analysis, identification of computationally expensive functions and best practice recommendations.
- Review of maintenance policies: mailbox cleaning, retention policies, archiving and purging, documents on disk, DB schema, table and index fragmentation, high-cost SQL queries, buffer pools, etc.
- Review of the solution configuration in terms of backup, recovery and high availability.
- Performance analysis and specific reviews depending on the solutions implemented at the client.
Capacity Plan
- Solution review, collection of growth requirements.
- Data collection of current systems.
- Information on current architecture and configuration.
- Modelling of current system.
- Planning for future years using the “Sterling Capacity Model”.
- Validation of the model with the results obtained.
- Modelling of CPU and database requirements.
- Incorporation of architecture, operating system and platform changes.
- Creation of a calculator to simulate future cases.
- Determination of transaction costs and response times.
What are the benefits of the Expert Maintenance Service?
Specialised Service

We offer a 100% specialised service in IBM Sterling solutions. Our consultants and advisors are specialists in the Client’s solutions. All of them have the corresponding IBM Certifications and the experience of B2B Solutions.
Reducing the level of risk

Risk reduction by keeping the ecosystem operating at optimal safety and performance levels.
Cost reduction

Reduced costs for training, maintenance and development of equipment that often becomes unstable. In addition, the work of our specialists makes it possible to detect potential risks and common errors in advance, before they become failures and lead to costly expenses and penalties.
Dedicated manager

A single point of contact, expert in the customer’s solutions, who will also be the same advisor for all the specialised services that the customer might need and that B2B Solutions offers.
Productivity improvement

Our Maintenance Service entails ‘putting yourself in the hands of experts’, which translates into increased effectiveness. In addition, it facilitates the rapid specialisation of the Client’s IT teams by developing best practices, and best processes from the start of the service.
Added value

Risk Analysis and Impact Analysis of new projects.
Contact B2B Solutions for any information you need about our specialised Expert Maintenance service.
We will be happy to help you.
