Expert Maintenance Service
Keep your IBM Sterling B2B Collaboration
ecosystems at peak performance
Our Expert Maintenance Service, specialized in IBM Sterling B2B Collaboration solutions ensure that all processes work
as intended, without fear of lost transactions or loss of productivity.
Adapted according to the solutions implemented, through the Expert Maintenance service, our specialists periodically analyse, correct and fine-tune the client’s B2B solutions, detecting and correcting any anomalies to safeguard the integrity of the ecosystem and maintain maximum performance levels.
What is our Expert Maintenance Service?
The service, with extendable annual cycles, starts with a complete Health Check to know the state of the platform and perform an initial set-up, to continue with quarterly maintenance, where we carry out analyses, reviews, corrective actions and the necessary adjustments to optimise the performance of the customer’s B2B Collaboration ecosystem.
What are the Key Benefits of our Expert Maintenance Service?
We provides a service 100% specialized in IBM Sterling solutions support. Our consultants and advisors are specialists in the Client’s solutions. All of them have the appropriate IBM Certifications and the experience of B2B Solutions.
Reducing risk by keeping the ecosystem
operating in the best safety conditions and at
optimal performance levels.
Reduced costs for training and for maintaining and evolving a team that often becomes unstable. In addition, the work of our specialists makes it possible to detect potential risks and common errors in advance, before they turn into failures and lead to costly expenses and penalties.
Improved productivity. Our Maintenance Service
involves working with a professional and experienced team, which results in increased efficiency. In addition, it facilitates the rapid specialisation of the Client’s IT teams by
developing best practices, and optimal processes from the start of the service.
A unique interlocutor, expert in the customer’s
solutions, who will also be the same advisor for all the specialized services offered by B2B Solutions.
Risk Analysis and Impact Analysis for new
projects.
Service Coverage
Health Check
Capacity Plan
- Resources verification for a properly function (CPU, Memory, Disk and
Network metrics are used and extracted for analysis). - Review of network latency and communications between components.
- Review of recommended installation parameters of the solution.
- Performance Review based on BP’s execution and DB connection metrics.
- JVM and Memory Tuning Parameters Review.
- DB Growth and Indexing Review, including the optimization of the DB Connection Pools.
- DB Clean-up processes check.
- Verification of compliance with the prerequisites of hardware, database tables and tablespaces, JDK configuration, system, user and compatibility with other family solutions.
- Queue Pool Tuning Parameters Review.
- Adapters, Perimeter Servers and Clustering Tuning.
- Security review. Vulnerabilities, insecure connections and deprecated cyphers, accounts, passwords and external authentication.
- Code Review. Performance degradation analysis, identification of functions with high
computational cost and best practices recommendations. - Review of maintenance policies: Cleaning of mailboxes, retention, archive and purge policies, documents on disk, DB Scheme, tables and Indexes fragmentation, high cost SQL queries, buffer pools, etc.
- Review of the configuration of the solution in terms of backup, recovery
and high availability. - Performance analysis and specific reviews based on the solutions implemented at the
client.
- Resources verification, performance analysis,
system diagnostics, troubleshooting and
adjustments necessary for ecosystem
performance optimization. - Review of DB schemas, table and index
fragmentation, high-cost SQL queries, buffer
pools, etc. DB cleaning and optimization. - Security review. Vulnerabilities, insecure
connections and deprecated cyphers, accounts,
passwords and external authentication. - Adapters, Perimeter Servers and Clustering
Tuning. - Code Review. Performance degradation analysis,
identification of functions with high
computational cost and best practices
recommendations. - Review of system error messages, logs and
notifications with resolution. - Recommendations for optimizing and
streamlining processes. - Documented procedures and incident reporting.
- Upgrade recommendations.
- Specific revisions depending on the solutions
implemented at the client.
Please contact us for more information about our Expert Maintenance Service.
We will be happy to help you.
