Sterling Alert Connect
IBM Sterling Control Center alerts, integrated in your Ticketing Systems
Efficient incident and alert management is crucial to maintain business continuity and minimise downtime. Ticketing systems, essential for logging, managing and resolving technical problems, often face significant challenges. These challenges include the need for manual intervention, delayed response to incidents and difficulty in identifying and preventing recurring problems.
IBM Sterling Control Center is a robust platform designed to monitor and manage B2B and file integration environments. It provides real-time visibility, comprehensive monitoring and alerts on critical transactions and processes.
Sterling AlertConnect was created in response to the need to improve the efficiency and effectiveness of alert and incident management.
By integrating the alerts generated by IBM Sterling Control Center with various ticketing systems, Sterling AlertConnect offers a complete solution that automates and optimises the incident handling process, reducing the manual burden and improving response times.
Features
- Alert Automation.
Integrates Sterling Control Center alerts with popular ticketing systems such as ServiceNow, Remedy and IBM Maximo, ensuring that all incidents are logged automatically. - Centralised Monitoring.
Uses SNMP Traps to integrate alerts with a central console, providing a unified view of all incidents. - Pattern Identification.
Analyses incidents to identify patterns and trends, facilitating early detection of recurring problems. - Interoperability.
Compatible with a wide range of ticketing systems, enabling seamless integration and centralised management.
What is SNMP Traps?
Simple Network Management Protocol (SNMP) is a protocol used to mini-monitor devices.
Common SNMP-enabled devices include routers, switches, servers, and modems.
SNMP traps include the time of the error, and an OID to help identify the error.
Sterling AlertConnect Benefits
- Improves operational efficiency.
Automated integration of alerting and ticketing allows IT teams to focus on resolving issues rather than manually managing incidents. By eliminating repetitive tasks and automating workflows, Sterling AlertConnect streamlines operational processes, reducing time spent on administrative tasks and improving overall team productivity. - Improves quality of service.
With Sterling AlertConnect, alerts are handled quickly and accurately, ensuring that incidents are addressed in a timely manner. This speed of response not only minimises downtime, but also enhances the end-user experience, ensuring a continuous, high quality service. - Ensures consistency in incident management.
The solution ensures that all incidents are handled efficiently and effectively, following standard processes and best practices. This consistency is crucial to maintaining the integrity of IT processes. It also improves business continuity by ensuring that issues are resolved quickly and systematically. - Reduces the Need for Manual Intervention.
Sterling AlertConnect automates both the generation and tracking of trouble tickets. By integrating IBM Sterling Control Center alerts with ticketing systems such as ServiceNow, Remedy and IBM Maximo, the solution eliminates the need for manual intervention in incident management. This not only saves time and reduces the workload of IT staff, but also minimises the risk of human error, ensuring that all incidents are logged and managed in a timely and accurate manner.
- Accelerating Response Times.
Automation and centralisation of alerts allows incidents to be identified and addressed much more quickly. Sterling AlertConnect ensures that alerts are immediately converted into tickets and assigned to the right team without delay. This speed of response helps to significantly reduce downtime, keeping business-critical systems and services up and running. - Early Problem Detection.
Sterling AlertConnect facilitates the identification of patterns and trends in reported incidents, enabling early detection of recurring problems. This proactive analysis capability helps IT teams implement preventative measures before problems become major incidents. Early detection and prevention of recurring problems is essential to maintain the stability and optimal performance of the technology environment. - Visibility and Control.
Sterling AlertConnect provides a centralised and detailed view of all alerts and incidents, improving control and monitoring of the technology environment. This enhanced visibility enables IT teams to monitor the real-time status of systems, quickly identify any anomalies and take immediate corrective action. Centralised monitoring also facilitates detailed reporting and analysis, helping organisations optimise their incident management processes and make informed decisions based on accurate data. - Optimise the use of IT team resources.
Automating alert management frees IT team members from manual and repetitive tasks, allowing them to focus on higher-value activities such as systems improvement and technology innovation. By optimising the use of human and technology resources, Sterling AlertConnect contributes to a more efficient and effective use of IT team capabilities.
Contact B2B Solutions if you are interested in learning more about Sterling AlertConnect.
We will be happy to help you.
